We apologize for the inconvenience caused. Please wait for 5-7 working days, during which the transaction will either be completed successfully or the amount will be refunded to your account. If you continue to face any issues, feel free to contact us at support@famapp.in using your registered email ID. Our support team will assist you in resolving the issue as quickly as possible.
We understand your concern. Rest assured, your money is safe and will be refunded to your source account within 3-7 working days. Please note that Saturdays, Sundays, and government holidays are not counted as business days. If you still face any issues beyond this timeframe, feel free to reach out to us on support@famapp.in
Please ensure that your Aadhaar card is linked to an active mobile number with an SMS plan enabled. If you continue to experience any issues, feel free to reach out to us at support@famapp.in using your registered email ID. Our experts will assist you in resolving the matter promptly.
Kindly try refreshing the page and completing the verification process. If the issue persists, please reach out to us at support@famapp.in, and our experts will assist you promptly.
Please check if camera permissions are enabled and ensure your face is fully visible within the designated circle, uncovered, and free of any props.
We understand your concern. Rest assured, your money is secure and will be refunded to the source account within 3-7 days. If you continue to face any issues, feel free to contact us at support@famapp.in using your registered email ID. Our support team will assist you in resolving the issue as quickly as possible.
We apologize for the inconvenience. Please wait for 5-7 working days, during which the transaction will either be successfully processed or the amount will be refunded to your account. Unfortunately, we are unable to cancel the transaction from our end.
We hear you. Please note that there are a limited number of attempts available for completing the KYC verification process, which is designed to ensure security of your account. It appears your attempts were unsuccessful due to the incorrect submission of KYC documents.
We understand your concern and are here to assist you. Digilocker is a digital vault where you can securely store important documents and certificates issued by the government. It’s an online platform provided by the Indian government that allows you to access and manage your documents digitally, anytime and anywhere.
To create an account in FamApp, the documents must be in your name only. Unfortunately, you cannot use your parent's Aadhaar card to create your account.
We completely understand your concern. However, we would like to inform you that an Aadhaar card is mandatory to open a Fam account.
We’re sorry to hear about the issue. We kindly request you to visit the UIDAI portal and link your new number to your Aadhaar card.
We understand your concern. Please note that once the Aadhaar details are updated, the same cannot be changed.
We understand your concern. If you already have a registered FamApp account with the same Aadhaar details, creating a new account will not be possible. However, if you haven’t registered on our platform yet and are still facing this issue, please contact us at support@famapp.in so we can investigate and resolve this for you.
Please note that once the PAN details are linked with your account, the same cannot be changed.
We completely understand your concern. However, as per IT guidelines, providing PAN details is mandatory if you wish to make transactions exceeding INR 50,000/- per year.
We apologize for the inconvenience caused. Please reinstall the FamApp and try again; this should resolve the issue. If the problem persists, kindly share a screen recording of the error with us at support@famapp.in, and we will investigate and resolve it for you.
We’re sorry to hear about the issue. Please ensure that the names on both documents match exactly, including the first, middle, and last name. We kindly request you to try again. If the issue continues, please get connected with us on support@famapp.in and our experts will have this resolved for you.
FamApp serves as a payment platform aimed at fostering financial inclusion for the next generation. We facilitate UPI and card payments, empowering users to manage their finances seamlessly. With FamApp, users can save, spend, earn, and gain valuable insights into money management, all within a single app!
With the FamApp wallet, you'll have your own UPI and card for seamless payments and rewarding benefits. Plus, discover our cashback store for guaranteed cashback offers from various merchants.
FamApp is not a neo-bank, but a prepaid payment platform. Users can load funds into their wallets and perform transactions using UPI and the FamXcard.
We apologize for the inconvenience. Please try reinstalling the FamApp and check if the issue is resolved. If the problem persists, kindly share a screen recording of the error with us at support@famapp.in so we can investigate and assist you further.
We’d like to take a closer look at your concern. Please share a screen recording of the issue with us at support@famapp.in from your registered email ID so we can investigate and resolve it for you.
We request you to please go to the payment page in the app, and at the top right corner, you will see a star symbol. Please click on it, and you will find the option to customize the app icon there
The price of DigiGold fluctuates based on the market value of gold. It's important to monitor the DigiGold price on the app before making any decision to sell. I hope this clears up your concern.
We understand your concern; however, once a beneficiary is added, it cannot be removed. We appreciate your kind understanding in this matter.
We apologize for any inconvenience caused. You can add up to five beneficiaries in a day. Additional beneficiaries can be added after 24 hours. Please note that once a beneficiary is added, it cannot be changed.
We apologize for the inconvenience. The games option is currently paused. Rest assured, if we introduce any such feature again, you will be notified promptly.
Please note that there are different charges for customizing the app icon and QR theme. We kindly request you to review the prices mentioned on the app before proceeding with your purchase.
During login, you will see a masked version of your email ID. Please try to recall and log in using your email ID. If you’re still unable to log in, we recommend reaching out to Google Support to retrieve your email ID details.
We recommend reaching out to Google Support to attempt to recover your email ID. Once you regain access, you should be able to log in to FamApp without any issues. If you need further assistance, please contact us at support@famapp.in. We’ll be happy to help!
We’re sorry for the trouble. Please follow these steps before retrying the UPI ID setup:
A. Ensure your registered phone number has an active SMS plan for receiving OTPs.
B. On dual SIM phones, select the primary SIM with the registered number for UPI transactions.
C. Keep the registered SIM and FamApp on the same device for smooth verification.
If the issue persists, kindly share a screenshot of the error with us at support@famapp.in so we can assist you better.
Please note that you have reached the maximum limit of 3 device bindings set by the NPCI for the day. We kindly request that you try again after 24 hours. Please ensure you send an SMS from the FamApp registered number and the SIM is active with the balance to verify the account. Also, ensure that you are using FamApp on the same device you have your registered mobile number.
We request you to please take the duplicate sim of the same number. Alternatively, you can visit to UIDAI portal and get the new number linked to your Aadhar card
We regret to inform you that you will not be able to change the date of birth once you have completed the KYC process.
We regret to inform you that the option to change the registered number is not available at the moment. However, our team is actively working on resolving this issue and will notify you through the Fam app once the feature is live.
We apologize for any inconvenience, but please be aware that the Fam App is a wallet-based app and does not require an IFSC code.
We regret to inform you that, you will not be able to create a new account using the same mobile number or the documents.
We understand your concern, currently, we are unable to provide an option to change or edit your name, once the details are updated in FamApp it cannot be changed or modified,
We understand your concern, currently, we are unable to provide an option to change your pan card details, once the details are updated in FamApp it cannot be changed or modified
We regret to inform that once an aadhaar is verified the details in the app cannot be changed or edited.
We would like to inform you that Aadhar card is mandatory to signup Fam App.
We regret the inconvenience this may have caused. Kindly note that once the guardian's mobile number is provided, it cannot be changed.
Please share a screenshot of the error with us at support@famapp.in from your registered email ID. Our experts will review the issue and connect with you to provide the best possible assistance.
To add money to your FamApp wallet, follow these steps:
Tap on the Add Money (+) button on the payment page home screen in FamApp.
Enter the Amount, then tap on Add Money.
Select any available option to add money:
a) Show QR and receive money:
Tap on Show QR and receive money.
Tap on Share the QR Code.
The sender can scan the QR and send money.
b) Receive via UPI ID:
Tap on Receive via UPI ID.
Copy the UPI ID and share it with the person sending money.
Once the sender initiates the transaction, you will receive the money.
c) Add a debit/credit card (3% charge applicable + GST):
Tap on Add a Debit or Credit Card.
Enter the card details (Card Number, Name on Card, Expiry Date, CVV).
Tap on Add and choose Securely Save Card for Next Time.
To complete the process, go to Saved Cards, enter the CVV, tap on Add, and enter the OTP received on your number.
To view your transaction history on the FamX page, click on "View Your Transactions." Alternatively, you can email us at support@famapp.in for assistance. When requesting a statement, please specify the start and end dates of the transaction for easy reference.
We understand your concern; however, for security reasons, it is not possible to delete transaction history.
Please make sure to send an SMS from the registered FamApp number, and ensure that the SIM is active with sufficient balance for account verification. Additionally, ensure that you are using FamApp on the same device associated with your registered mobile number. Once UPI is restored, you will be able to use it for making payments.
Please share a screenshot of the error with us at support@famapp.in from your registered email ID. Our experts will review the issue and connect with you to provide the best possible assistance.
We charge ₹50 as inactive maintenance fees if you don’t make any payments on the app for 3 months. This small fee helps us pay the bills and consistently sustain and improve the experience for you and others.
To help us understand and resolve the issue, please send an email to support@famapp.in from your registered email ID. Make sure to attach a screenshot of the transaction in question. Once we receive your email, our team will assist you promptly.
We apologize for any inconvenience caused. Once the recharge is completed, we are unable to cancel the transaction or issue a refund. Please contact the merchant for further assistance.
We completely understand your concern, but rest assured, your money is safe. Since the transaction status is marked as "processing," it typically takes up to 2 business days to settle. During this period, the amount will either be credited to the recipient's account or refunded back to you.
Please check your registered email for the tracking details. Alternatively, you can navigate to the app, click on the virtual card, and view the tracking information there.
We regret to inform you that currently, FamApp does not support international transactions. Should there be any updates regarding this in the future, we will notify you.
We regret to inform you that currently, FamApp does not support recurring transactions. If there are any updates regarding this in the future, we will notify you. We appreciate your understanding in this matter.
You will receive an activation letter along with your FamX card in the card kit. The letter will contain a QR code and an alphanumeric code number that you need to use to activate your card. If you face any issues, please share a screen recording of the error with us at support@famapp.in, and our experts will help you with regards to this.
Please open the app, go to the virtual card section, and click on the settings option. From there, you'll find the option to Pause/Unpause the card.
Not to worry, please open the App and click on the virtual card. Enter the activation code found on the back of the card and the last six digits of the card then you will receive an OTP on your registered mobile number. Enter the OTP, and your card will be successfully activated.
To block your FamX card, go to the FamX page, select the virtual card, and click on the settings option in the top right corner. You will find the option to block your card there. Please note that once your card is blocked, it cannot be unblocked.
We apologize for the inconvenience caused. Please reinstall the FamApp and try again; this should resolve the issue. If the problem persists, kindly share a screen recording of the error with us at support@famapp.in so that we can investigate and resolve it for you.
To set the Tap and Pay limits, go to the FamX page, select the virtual card, and click on the settings option in the top right corner. In the settings, you will find the transaction settings where you can adjust your Tap and Pay limits. Please note that the maximum limit you can set is INR 2000/-.
We are happy to see your interest in Physical card. To book the same, you will be charged INR 249/-. The same should be delivered to your address in 7-10 business days from the date of booking.
We are here to assist you. Please get in touch with us at support@famapp.in from your registered email ID, and we will provide the best possible support.
We regret the inconvenience caused. Kindly select an alternative address to order your FamX card, as we are unable to deliver it to the given address.
We understand your concern, but please note that once the card is ordered, the same cannot be canceled.
Please check if the POS mode is enabled in your card's settings. If the issue continues, kindly send an error screenshot to support@famapp.in from your registered email ID. Our team will connect with you to provide the best assistance possible.
You can withdraw funds using your FamX Rupay card at the following ATMs: ICICI Bank, HDFC Bank, Axis Bank, SBI Bank, Bank of Baroda, Federal Bank, IndusInd Bank, CSB Bank, Karur Vysya Bank, Indian Overseas Bank, and Karnataka Bank.
Thank you for your interest in the FamX card. Please visit the FamX page in your FamApp, then tap on your FamX card details. You will see an option to ‘Order Card’. Once your card is successfully booked, it will be delivered to you within 7-10 working days.
We sincerely regret the inconvenience caused. If your transaction has failed, the amount should already be refunded to your wallet. Kindly check your wallet balance for confirmation.
We understand your concern. Since your transaction status is currently "processing," it typically takes up to 2 business days for the transaction to be settled. During this time, either the gift card will be successfully generated, or the amount will be refunded back to you.
Please visit the FamApp, go to the Vouchers section, and click on "My Vouchers". There, you will see your purchased gift card. Select the gift card to view its details.
We will check the issue for you. Kindly share a screen recording of the error with us at support@famapp.in from your registered email ID. Our experts will reach out to assist you in the best possible manner.
We would like to take a closer look at your concern. Please share a screenshot of the issue with us at support@famapp.in from your registered email ID so we can investigate and resolve it for you.
We understand your concern, but please note that once the GPRC is purchased, the same cannot be canceled.
Google recharge codes can be used on the Google Play Store for in-app purchases that may incur charges. To redeem your code, follow these steps:
1. Open the Playstore app.
2. Tap the profile icon at the top right.
3. Tap "Payments & subscriptions," then select "Redeem gift code."
4. Enter the code.
You can setup automatic payments on various sites such as Amazon Prime, Bumble, etc. These are mandates which will deduct a timely fee depending on
their subscription. You will receive a sms 24 hours before deduction each time.
Yes, you can pause or cancel your automatic payments via the AutoPay section in the Bank Tab on FamApp.
Autopay can be used for all your recurring transaction with value less than INR 5000/-. For values above INR 5000, a UPI PIN approval prompt will be sent to
the user to approve the transaction every time. However these can be set using UPI Autopay.
You just need to enable payments by UPI autopay from payment settings of the merchant App/website.
If you lose your phone, the UPI-PIN is required to authorize all transactions, which will not be known to any third person, preventing them from using the UPI app. Additionally, please contact us at support@famapp.in if you lose your phone, and we will assist you further.
This is a feature (built by NPCI an RBI regulated entity). We retrieve the
accounts details linked with your mobile number in a masked manner, that is we
can't see all the details. This exchange is done over secure banking networks
and we don't store or ever use it
In case you forget the UPI pin, you can re-generate a new UPI pin using
your debit card details (the last six digits of your debit card & expiry date)
For normal UPI the transaction limit is up to Rs 1 Lakh per transaction. For few
specific categories of transaction in UPI like Capital Markets, Collections,
Insurance, Foreign Inward Remittances the transaction limit is up to 2 lakh and
for Initial Public Offering and Retail Direct Scheme the limit is up to Rs 5 lakh
per transaction.
Once the payment is initiated, the same cannot be stopped or the transaction cannot be canceled.
Yes, several bank accounts can be linked to the same UPI ID.
In case you enter the wrong UPI PIN, the transaction will fail. If it is repeated multiple times, bank may temporarily block sending money using UPI from your account (this varies from bank to bank)
Please ensure that the mobile number linked to your bank
account is same as the one you use on FamApp. If it is not the same, your
bank accounts will not be fetched.
Yes, you can delink your bank account by clicking on de-register on the bank
tab. To make payments using you bank account via FamApp again, however
you would need to re-register your bank account.
You can directly link your bank account on FamApp like you do on GPay,
etc. You will have 2 modes of payment now, FamX wallet & Bank accounts.
You can make payments using both.
You will get a new QR code for T-PAP transactions, it is different from the wallet QR code
Yes, you can do a bank transfer by adding IFSC code and bank account number.
We apologized for the inconvenience caused. Please get connected with us on support@famapp.in so that we can verify and have this resolved for you.
On your FamApp account, check for any pending actions. For example, if you
have any pending mandates, youʼll need to take action on them before you
delete your UPI Number. If you still face any issue, please get connected with us on support@famapp.in
If you made a payment through a phone number last time, the recipient might not have a UPI Number or may not be on FamApp. To send money, you can:
1. Pay them using their UPI ID.
2. Invite them to create a UPI Number.
3. Scan their QR code.
A UPI Number is a bank-verified phone number identifier of your UPI ID. It allows you to receive money from users, regardless of the app the user is on.
You can create up to 3 UPI numbers for a UPI ID. This can be your phone
number, or any 8-10 digit numeric ID you choose. This will allow anyone to
send money from any UPI app.
We will certainly assist you in this. Please get connected with us on support@famapp.in and our experts will address your concern.
We would like to take a closer look at your concern. Kindly share the screen recording on support@famapp.in from your registered email ID in order to check and have this resolved for you.
Once you open the FamApp, you will get "Keeper" option on the bottom right corner.
We are sorry for the inconvenience. Currently, the keeper option is not live on iOS. We will surely notify you once it's live.
Every time you get some money in your FamX account, a piece of your cash can go straight into Keeper wallet. Choose your slice, maybe 5% or 10% of each deposit, It will automatically move to Keeper. You're saving without even trying.
Currently, there is no interest provided on keeper. We will keep you posted if there is any further update on the same.
We would like to inform you that there is no limit, you can save any amount in your keeper wallet.
We regret the trouble caused. Requesting you to please wait for 2 working days as transaction is in processing state. Within these 2 days either amount will be added to keeper or it will be refunded back to your wallet. Please feel free to get connected with us on support@famapp.in if you need any further assistance, we will be happy to help you in every possible way.
We are sorry for the trouble. In case, if the transaction is failed the amount will be refunded back to the source account Instantly. We request you to check your account balance. Kindly try again and the transaction should be successful. If the issue persists, please reach out to us on support@famapp.in along with the error screenshot so that we can check and assist you further.
We will certainly assist you in this, we would request you to check your keeper balance and the amount should have already been added there. If not, please get connected with us on support@famapp.in along with the transaction screenshot from your registered email ID. We are working round the clock to provide the best experience possible.
